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Courtesies and Policies
Appointments and cancelations We welcome drop-in appointments and will happily accommodate your needs to the best of our ability. If you would like to secure a time for your service feel free to schedule an appointment in advance. Large groups and multiple services are best accommodated with appointments scheduled in advance to insure ample availability of technicians.
Late Arrival If you are running late for your appointment, a phone call would be recommended. Late arriving appointments cannot be guaranteed of a service time slot. Late arrivals may be subject to an adjusted appointment duration or given away to a standby guest.
Cancellation Policy Scheduled "services" are for your convenience, and we do set that time aside for you. Should a cancellation or date change be necessary, we require a minimum of 24-hours notice for any single service. Multiple services and group parties are secured with an active credit card. A 48-hour notice is required for any multiple service cancellation or date change. "No Show Clients" may be required to reserve any future appointments with a credit card.
Gratuity The prices of our services do not include gratuities. If you feel you have received exceptional service and would like to leave a gratuity to one of our technicians, you may do so at your discretion.
Cell Phone and Pagers We would greatly appreciate the turning off of these 2 items, as to contribute to the serene atmosphere we would like to sustain for all of our guests.
Children We welcome children to participate in our salon and spa services. However, as a courtesy to our guests and as a safety precaution, we respectfully request that children without an appointment do not accompany you to your scheduled service. If you find that you have a conflict, we will be happy to reschedule your appointment for a better time.
Certain treatments should not be performed on those with severe medical conditions,
pregnant, or certain allergies. Please consult your physician and let our staff members
know of any such condition so they can customize your treatment accordingly. | 